Assistant Customer Service Manager

  • Full Time
  • Walton On Thames
  • £28,000 - £30,000 USD / Year
  • Salary: £28,000 - £30,000

Were looking for an Assistant Customer Service Manager to support our fantastic clients customer support division. Youll work closely with the Help Desk team and Customer Service Manager to handle customer queries, manage escalations, and ensure smooth daily operations of the department!

Whats in It for You?
· Pension scheme
· Private medical insurance, Life assurance, Cycle-to-work scheme
· Extra day off for your birthday or a special event
· Hybrid work – 2 days from home after probation

Key Responsibilities include:
· Support the Help Desk team with queries and workload distribution
· Handle customer escalations and find solutions
· Liaise with suppliers and clients to maintain strong relationships
· Assist with reporting, invoices, and compliance tasks
· Help with recruitment, training, and team performance
· Provide cover and lead team meetings when needed

What our client is looking for
· At least 2 years experience in a customer service role
· Leadership and people management skills
· Strong communication and relationship-building abilities
· Organised, motivated, and detail-oriented
· Proficient in MS Office (Excel, Word, Outlook)
· GCSE English & Maths (Grade C / Level 4 or above)

This a fantastic opportunity to step into a leadership role within a growing organisation. If you have the right skills and experience, apply today!

Ref: 08040

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”