Customer Enrolment Assistant

  • Full Time
  • Guildford
  • £20000 - £22000 USD / Year
  • Salary: £20000 - £22000

My client fantastic in the heart of Surrey is looking for an outgoing, customer service enthusiast with a passion for animals! You will be responsible for the onboarding of new clients along with taking enquiries and providing great service at multiple office locations.

As a Customer Enrolment Assistant you will:
Be the first point of contract for all customer enquires via phone and email
Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level
Sharing knowledge of products to customers, proving support and advise.
Work alongside the Account Managers in managing the customer accounts on a daily basis
Troubleshoot and show empathy with any delivery issues
Continuously update the team members on the clients activity and processes to ensure the same level of service is provided to the clients
Assist the team with any other administrative duties

The Ideal candidate will:
Have strong communication skills and love customer service
Have a keen interest/passion for animals
Previous office based customer service experience would be beneficial
Be adaptable with a can do approach

In return my client offers a fun working environment as part of a thriving, busy team in a growing company! Apply now to be considered.

Ref: 06516

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Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”