Customer Service Administrator

  • Full Time
  • Aldershot
  • Salary: £20000 - £24000

My client is seeking an experienced and dedicated Customer Service Administrator to join their close knit team. The Customer Service Administrator will be responsible for providing outstanding customer service to new and existing customers and will come from a business to business background.

As a key member if the team your responsibilities will include you will:

· Being the first point of contract for all customer enquires via phone and email
· Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level
· Deal with online quotations and orders
· Input orders onto the system
· Sharing knowledge of products to customers, proving support and advise.
· Work alongside the customer service manager to deliver excellent service
· Troubleshoot and show empathy with any delivery issues
· Assist the team with any other administrative duties

The Ideal candidate will:

· Have excellent communication skills; both verbal and written
· 1 + years office based customer service role experience.
· Work well under a pressurised environment.
· Have great attention to detail

In return my client offers a great working environment as part of a busy team in a growing company, onsite parking and Monday to Friday, office based working hours!

Ref: 06149

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”