Customer Service Advisor

  • Full Time
  • Guildford
  • £24,000 - £25,000 USD / Year
  • Salary: £24,000 - £25,000

Are you an engaging and enthusiastic customer services expert looking for an exciting next step in your career? Our client based in Guildford are seeking just that. If you have a passion for delivering excellent customer service and have the drive to succeed within a leading and successful company then this role could be just right for you.

Duties of the Customer Service Advisor role include:
Maintain excellent product knowledge
Deliver top notch customer service via multiple touchpoints including telephone and email
Placing orders
Following up on orders and enquiries
Developing fantastic relationships with customers
Liaising closely with the sales team and external couriers
Assist in the full enquiry process
Responding to invoice queries
Following up on warm leads
Handling quotations

The ideal Customer Service Advisor will:
Have a solid background in customer service
Ideally have experience with administrative duties such as invoicing
Be self-motivated and eager to succeed
Must have excellent communication skills
Must be able to work collaboratively as part of a team
Experience with targets is advantageous
Strong ability to prioritise workload

Our client in return offers a competitive benefits package and flexible working. Apply now if you are based within a commutable distance of Guildford and keen to learn more about this exciting role!

Ref: 07733

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”