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Customer Service Coordinator (12-month FTC)

  • Full Time
  • Chertsey
  • £40,000 - £45,000 USD / Year
  • Salary: £40,000 - £45,000

A fantastic market leading company is seeking a forward thinking, passionate and customer focused candidate to join their team. Working within a hybrid working set up, this is a brilliant opportunity to bring your experience in providing a consistently high level of service to a thriving organisation. This is a multi-facetted role dealing with client accounts, monitoring of the KPIs, working closely with management, and submitting reports! Alongside this you will provide day to day support as required.

As part of this fantastic team you will:
Work closely with management to deliver high priority support
Deal with the weekly and monthly monitoring of the KPIs
Gathering data
Report analysis to find patterns and trends within the data
Support with both internal and external customer related issues
Identify any issues and report these to the management team
Sharing knowledge of customer accounts to team members
Work alongside the Managers in managing the customer accounts on a daily basis
Daily administrative tasks as required including internal and external email correspondence
Updating the system on clients activity
Assist the team with any other ad hoc duties

The Ideal candidate will:
Have excellent communication skills and be a team player!
Educated to degree level would be beneficial
Have great attention to detail with a good knowledge of Microsoft office
Be collaborative with a solution-focused approach
Enjoy working a busy setting and be a problem solver
Want to build a career in a marker leading organisation!

So what benefits will you receive? In return you would be working within a fantastic organisation plus, 2 days work from home, medical insurance, Apply now so not to miss out!

Ref: 07791

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele