Customer Service & Sales Administrator

  • Full Time
  • Guildford
  • Salary: £22000 - £24000

A position has come up for a Customer Service and Sales Administrator to join their great team based in Guildford. The purpose of this position is to support both the sales team and the customer service team.

The duties involved for the Customer Service & Sales Administrator are:
Liaising with external courier companies via phone and websites
Obtaining proof of deliveries and expected time of arrivals of orders and forwarding onto customers when requested
Taking ownership of any reported delivery issues
Working with the sale and customer service teams to quickly resolve and provide service excellence
Emailing VAT invoices and sending supplier forms
To help the sales team with inbound customer interactions across the phone, email, live chat and social media
Actioning request for physical samples
Packaging, franking and posting to the customers

To be considered for the Customer Service & Sales Administrator you will:
Have a minimum 1 years office-based experience
Maintain strong organisational skills,
Have the ability to prioritise and work to tight deadlines
Maintain clear, concise, and professional verbal/written communication skills
Have strong numeracy skills
Be enthusiastic, empathetic, polite & helpful

Please apply for more information on this exciting opportunity!

Ref: 06429

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Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”