Customer Services Administrator

  • Full Time
  • Woking
  • Salary: £22000 - £23000

A newly created position for a Customer Services Administrator has come up to join a team based in Woking. The purpose of this position is to support the wider team with any duties that arise within the business.

The Customer Services Administrator will:
Record information into the inhouse systems
Monitor the job screens and when a job requires action you will take action
Provide timely information to the client in terms of work in progress
Highlight any issues and trends in relation to task productivity
Provide support and cover for the other administrators when required
Send operatives who become available to jobs in the most efficient and effective way
Assist with any other administrative activities that are required to support the team
Escalate any issues to line managers when required

To be considered for the Customer Services Administrator candidate will:
Have a clear and concise approach to verbal communication
Be able to deal with lots of activity, remain focused on the call you are dealing with,
Be accurate with information that needs to be recorded
Work with confidence in MS Office
Maintain good typing skills
Have previous telephone experience
Work well under pressure

In return our client offers a great working environment and a busy position!

Ref: 06377

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Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”