Customer Support Associate

  • Full Time
  • Send
  • Salary: £23000 - £26000

Are you a customer service guru who enjoys dealing with people? Our client is looking for someone to take on a new challenge, deal with a high volume of client interaction and support with day to day client accounts.

The ideal candidate will have a keen interest in gardening or plants as you will be dealing with a range if enquiries surrounding this!

Duties and responsibilities will include:
Handling customer enquiries via phone, email and online chat
Contacting existing customers to update them bout deliveries
Supporting and dealing with any order issues or delays on deliveries
Provide excellent knowledge on products
Establish and develop fantastic client relationships
Record all enquires via the internal CRM System logging all notes
General admin support when required

Skills and experience to be considered:
Previous customer service experience
excellent knowledge of MS Office packages including Word, Excel and Outlook
A background in complaint resolution
A can do positive attitude to work
The ability to effectively multi-task and prioritise a busy workload
Car owner and driver due to the location
In return our client offers a lovely working environment in a quirky close-knit office with the opportunity to develop great relationships with clients. If you have the passion and experience to match we would love to hear from you. Apply now to be considered!

Ref: 06412

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Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”