Solutions Support Assistant

  • Full Time
  • Waterloo
  • £20000 - £24000 USD / Year
  • Salary: £20000 - £24000

Our fantastic client is seeking a Solutions Support Assistant to join their thriving, global organisation. The purpose of this role is to support customers when using the online services and making orders. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high quality service is provided.

Responsibilities of the Customer Service Advisor include:
Answer customer queries via email or on the telephone
Provide technical support and troubleshoot any issues
Report and escalate any complex issues to the correct authorities
Log customer calls on to in house system
Support customers before and after service is completed
Maintain a high level of knowledge for the services provided

Key skills include:
Communicating at a high standard
Having a passion for problem solving
Support colleagues and be a team player
Apply problem solving and analytical skills
Learn new technical software processes

In return our client offers the opportunity to develop your excellent communication skills in a great organisation. Please apply for further information and the chance to be considered for this great opportunity!

Ref: 06499

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Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”