Trainee IT Support

  • Full Time
  • London
  • Salary: £18000 - £20000

Our client are looking for an Trainee IT Support professional to join their team! The purpose of this position is to support users with any faults or requests and assist the IT manager with any duties that are required.

The position involves:
Providing a high level of 1st Line Support
Escalating issues when required
Helpdesk support
Delivering exceptional customer service
Being the first point of call for users
Managing helpdesk incidents as they are created
Resolving issues with phones, PCs etc.
Assisting with the set up for new starters, leavers and any other changes
Managing the repairs and replacement hardware
Updating the asset management database

To be considered you will:
Have experience in an IT environment adventitious
Be confident and approachable
Have a fantastic telephone manner
Maintain excellent attention to detail
Be a fast learner and able to retain instructions when given

In return my client offers a great working environment, Monday – Friday with some occasional expensed travel to Surrey. This is a great opportunity for someone who is looking to join a great company, apply now to be considered!

Ref: 06437

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Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”