Customer Account Executive

  • Full Time
  • Woking
  • £23,000 - £25,000 USD / Year
  • Salary: £23,000 - £25,000

Are you looking for a new opportunity within a growing company and working within a Customer Services position? If you are looking for a position where you can focus on customer service, quotations and order management, this could be the position for you!

The Customer Account Executive will:
Be a lead point of contact at head office for customer inquiries and account management matters
Handle customer enquiries via telephone, emails and any other form of contact
Build and maintain strong relationships with both clients and the sales team
Provide timely and accurate information and pricing to customers
Ensure accurate and timely processing of customer orders and enquiries
Maintain efficient and accurate electronic filing systems
Ensure that customer complaints are logged and that other issues or given feedback from customer is shared with the wider business
Discuss and process customer returns
Make sure company policy is adhered to
Help to develop internal company processes to ensure efficiency can be maintained
Progress late deliveries with our various operations departments via the planning team

To be considered the Customer Account Executive will:
Be computer literate and be confident on Outlook, Excel, Word, PowerPoint
Maintain fantastic customer service skill and communication skills, written and verbal
Be highly numerate with an understanding of profitability/margins
Providing excellent and highly professional customer service
Work well under pressure and be able to meet company targets
Have excelled administration skills
Be able to think outside the box and be able to plan ahead

In return our client offers free parking, a great well established team and the chance to work within a varied and rewarding position. Please apply for further information and the chance to be considered for this great opportunity!

Ref: 07313

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Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”