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Customer and Admin Manager

  • Permanent
  • Hersham
  • Up to £28,000 DOE USD / Year
  • Salary: Up to £28,000 DOE

Graduate Opportunity!

Up to £28,000 DOE

Job Overview

We are looking for an organised, proactive, and people-focused Customer Service & Administration Manager to join our team. This role is ideal for someone who enjoys helping customers, managing admin tasks, and improving internal processes. You’ll be at the heart of daily operations, helping ensure everything runs smoothly and customers receive excellent service. This role has room to grow into more senior admin, customer service, or office management roles. Ongoing training and support will be provided to help you succeed and develop.

Key Responsibilities

Customer Service

  • Respond to enquiries, bookings, and complaints via email, phone, and messaging platforms.
  • Ensure all customer interactions are recorded accurately and professionally.
  • Share updates and feedback with relevant internal teams to improve service delivery.

Administrative Support

  • Oversee online booking systems and monitor for anomalies or trends.
  • Maintain organised records and ensure accuracy in all admin processes.
  • Assist with onboarding and training of new administrative team members.

Reporting & Process Improvement

  • Prepare basic monthly activity and customer service reports for management.
  • Suggest improvements to workflows, communication templates, and tools.
  • Support new business initiatives with setup tasks and client communication.

What We’re Looking For

  • Excellent written and verbal communication skills.
  • Strong organisational skills and attention to detail.
  • Confidence with tools like Gmail, Excel or Google Sheets, and booking systems.
  • A calm, friendly, and solution-focused approach to customer queries.
  • Self-starter who can work independently and identify issues or opportunities.

Experience & Qualifications

  • Degree educated
  • Experience in customer service, administration, or office support is preferred.
  • No specific qualifications required.
  • Familiarity with logistics, scheduling, or operational workflows is a bonus.

If you enjoy making things run smoothly, solving problems, and providing great service, we’d love to hear from you. You’ll join a supportive and growing team where your voice matters and your work has a real impact.

Ref: 08185

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele