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Product Technical Support

  • Permanent
  • Woking
  • Up to £30,000 DOE USD / Year
  • Salary: Up to £30,000 DOE

A highly successful and well-established client of ours are seeking a product technical support to join their company. This position would be fantastic for a candidate who is looking to learn and grow with a company that will offer training and full support. The purpose of the role is to support the Technical Manager with customer queries and office technical support.

About the Role

This role focuses on delivering support and advice to customers. You will be responsible for responding to product-related queries, troubleshooting issues, and working collaboratively with internal teams to ensure a positive customer experience.

Responsibilities

  • Provide guidance to help customers and partners choose the right solutions for their needs.
  • Offer first-line support via phone and other communication channels.
  • Investigate and resolve product or application issues.
  • Log and manage support cases through CRM.
  • Work collaboratively with other departments to share knowledge and resolve more complex cases.
  • Occasionally visit customer sites for support or training needs.
  • Ensure a high level of customer satisfaction.
  • Respond to queries and issues in a timely and effective manner.
  • Contribute positively to team and business objectives.

Requirements

  • Strong communication and interpersonal skills.
  • Industry background or experience is required (ideally minimum 2 years)
  • A proactive and customer-focused approach.
  • Comfortable with problem-solving and technical discussions.
  • Familiarity with digital tools and documentation.
  • Willingness to travel occasionally within the UK.
  • A valid driving license is required.

In return my client offers a fun working environment and a busy yet challenging position! Please apply for further information.

Ref: 08206

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele