Trainee Customer Support Analyst

  • Full Time
  • Woking
  • £20,500 - £22,000 USD / Year
  • Salary: £20,500 - £22,000

Are you looking to start your career in an office setting? Our fantastic client are seeking a Trainee Customer Support Analyst to be part of their team. The purpose of this role is to engaging and support clients providing product knowledge and support.

The role of Trainee Customer Support Analyst will including:
Helping existing customers
Provide customer contact via phone and email correspondence
Work with ticketing systems and speak with customers on a daily basis
Ensure customers are treated the same at all times and give a fast response
Log and ensure all information is put onto the inhouse system
Work with prospective clients and help them make an informed decision on the companies products
Help eliminate problems that arise
Feedback and work with the product teams to keep building the successful business and products

To be considered the Trainee Customer Support Analyst will:
Be confident in working within a fast-paced environment
Have a can do and positive attitude
Be able to demonstrate to you are a logical thinker
Be a very confident communicator
Work with confidence and be able to build strong relationships
Have the ability to identify customer requirements

Does this sound like an exciting opportunity? Please apply for further information and the chance to be considered for this great opportunity!

Ref: 07336

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Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”